Because our product(s) is considered a suit for personal or intimate use, the possibility of returning the product for health and safety reasons is established, for this reason THE COMPANY determines a return and refund policy (RETRACT).

The product(s) may only be exchanged for a different size under the premise of NOT HAVING BEEN USED, and/or deterioration due to causes external to the customer. Who will have a term of five (5) days after receiving the product(s) to inform THE COMPANY of its situation and proceed with the shipment through the same transport company arranged by KYRIOS. 

For this purpose, THE CLIENT must contact Kyrios Suit customer service at contact@kyriossuit.com and/or via WhatsApp at the number +1 (210) 944-8168 where the current processes in force at the date of the news will be notified. Regarding the product return process, it will also be necessary:

• The use of photo and/or video that identifies the measurements with a tape measure of the wearer of the suit, this must be exact and governed by the recommended measurement table.

• These items must be in perfect condition, clean, complete, with the tags and labels still attached and in their original packaging.

• The change of the garment is not valid when it has been used or does not meet any of the conditions described above.

• Kyrios Suit LLC, reserves the right to accept changes and returns with prior analysis of the case.

Steps to make your return

To make a return, contact our Customer Service Area through our Website https://www.kyriossuit.com   in with our Customer Service WhatsApp +1 (210) 944-8168

You must have the following information:

• Full name of the owner of the purchase.

• Identification number of the holder of the purchase.

• Contact WhatsApp phone.

• Reason for change.

The customer service area will contact you to indicate the procedure for change, based on the conditions described above.

The Kyrios Suit is a garment that will act as a second skin, and for this reason it is considered a containment garment and must also fit on the body,  tight; the properties of the fabric will cause the suit to stretch according to the suggested measurement table,  If you have any doubts regarding use, we recommend consulting a specialist and/or physical rehabilitation professional,  Along with the recommendations and precautions for use, if you prefer that you do not have an expert professional available, consider requesting a virtual appointment with one of our Kyrios Suit advisors through our communication channel via our Customer Service WhatsApp +1 (210 ) 944-8168

IMPORTANT: KYRIOS will not assume shipping costs when a change is intended to be made for the second time by the CLIENT, this must be assumed by the CLIENT.

PAYMENT REVERSION 

THE CLIENT may request that the payment of a product purchased on the website be reversed directly when the product(s) purchased is not received due to conditions beyond their control, or the product delivered does not correspond to what was requested or is defective.

THE CUSTOMER must notify THE KYRIOS COMPANY through the customer service area via email: contact@kyriossuit.com or via Whatsapp at +1 (210) 944-8168, within a term of five (05) business days following the the presumed date on which you should have received the product(s), the defective product novelty or the one that you had not ordered. In the latter case, THE CLIENT must return the Product according to the procedure established to exercise the right of withdrawal.

Returns by retraction

To make a return or exercise your right of withdrawal (product DID NOT ARRIVE WITH THE STIPULATED TIME AND-OR PROMISE OF DELIVERY TIME BY KYRIOS SUIT or IT ARRIVED DAMAGED)  and receive your money back you have up to 5 business days after receiving your purchase, after this period said right is extinguished.

You must return the product to the shipping company, assuming the costs for return transportation.

• The cost of returning the order and the new shipping cost must be borne by the buyer. When we receive your return, we will send you an email to make the payment corresponding to the shipment of the new garment.

Deadlines for the return of money

If the purchase was made with a credit card, the reversal or return of the money is made to the same means of payment, that is, reversal to the credit or debit card within a period of 10 business days.

Mechanism for the return of money

If the means of payment used was a credit or debit card through our website, the money is credited back to this means of payment within a period of 10 business days.

Important:

Money returns are only made through the mechanisms described above.

The return times start from the moment the product is in the facilities of our company.

To return the shipment you can use the same packaging in which we delivered your order or use a packaging of your choice, however, it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the transportation process.

TAXES  

All applicable customs and import fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse any shipment upon delivery).

We ship your package DDU, "unpaid duties and taxes", duties and/or taxes, and we cannot predict what your particular charges may be. If your order requires these additional charges, they must be paid by you in order for your package to clear customs again.

The return of the money, regardless of the method of payment, credit card or payment by debit card, will be made through the same portal with which the purchase was originally made, to the account provided by THE CLIENT at the time of the purchase.

We currently make shipments to the door of your house if you are in the following geographical areas:

• Colombia
• Venezuela
• Panama
• Mexico
• Ecuador
• Peru
• Costa Rica
• Dominican rep
• Guatemala
• Chili
• Argentina
• Uruguay
• European Union* (not United Kingdom)

PRODUCT WARRANTY(S)

The product(s) sold through the website will have a guarantee of ninety (30) calendar days from the receipt of the Product(s) by the CLIENT. 

If during this time any quality news is presented, you must report it to the customer service email contact@kyriossuit.com  or to our Customer Service WhatsApp (+1) (2109448168) to indicate the procedure to follow.

According to the reported novelty, if the garment allows repair, it will be intervened and it will be delivered fully functional to the client.

The guarantee entry is not synonymous with immediate replacement of the garment, this will be defined by the quality process and/or customer service after the review of the claim, to identify that the damage IS NOT THE PRODUCT OF MISUSE OR MISMANAGEMENT OF WASHING INSTRUCTIONS.

Once the guarantee coverage time has passed, it is not possible to attend to said novelty.

The guarantee may be required for defective conditions of the product(s) (seams, finishes, quality of materials) that the Product presents defects in quality or suitability; that is to say, that it has manufacturing, elaboration deficiencies, and/or that it is not entirely suitable for the use for which it is intended.

The repaired product or its replacement with a new one will be sent to the Client to the address provided in the registration or to the place indicated in writing to the KYRIOS Client service area.

If the product could be repaired, this procedure will be carried out within thirty (30) business days from the day after the Product is received at the address of THE COMPANY that produces KYRIOS. In case it takes more time due to the complexity of the repair, the Client will be informed of such situation.

In the event that the Product cannot be repaired or the initial failure persists, the product will be replaced with an identical one or one with similar characteristics. The repairs made to the products will have no cost, and their transportation will be assumed by KYRIOS.

If it is decided to replace the good with another equal or one with similar characteristics, the change will be made within twenty (20) business days following the date on which the product subject to change is received in the KYRIOS warehouses, and the term of the guarantee begins to run again.

To request the effectiveness of the guarantee, THE CUSTOMER must contact the Customer service area (contact@kyriossuit.com - +1 (210) 944-8168) and report the damage to the Product(s) and put it at available to KYRIOS within fifteen (15) business days following the date on which the guarantee request was filed.

Once the request has been filed by the CLIENT, THE COMPANY will proceed with the request to the transport company to generate a reverse transport guide, of which the client will be notified via email so that they know the procedure to follow according to the indications of the shipping company. It is important to note that THE CLIENT is solely responsible for shipping the Product(s) to the KYRIOS warehouses at their main address; to the same, THE CLIENT must exhaust all the resources within the indicated term to be able to exercise his right of guarantee.

KYRIOS SUIT CARE AND WASHING PRECAUTIONS

KYRIOS SUIT is considered a suit or Pressure Garment and is made with flexible and sensitive materials, for this reason they need to be treated with caution when washing and storing to avoid damaging it easily.

• While NOT IN USE, you must stick each corresponding velcro and the closure, then store it folded in its bag.

• Do not leave Velcros open, since the coarser Velcros or so-called males, can damage the internal fabric and also if it comes into contact with the external seams, they will also be affected.

WASHED

Use mild detergent (baby clothes)

If you are going to wash in the washing machine, wash it extremely necessary and in a delicate or gentle cycle and never mix it with other clothes, to avoid damaging the suit.

When washing by hand you must dilute the mild detergent in warm water before inserting the garment. The duration of the wash should not be more than 10 minutes. After rinsing with warm water, use cold water.

Never use chlorine or strong bleaches if your suit has been soiled with:

• Blood, immediately rub it into that area with 20 or 30 volume hydrogen peroxide.

• Ink or paint, ink stains are softened with milk.

• Saliva and/or nasal or tracheostomy secretions, constant and continuous, requires washing or at least immediately cleaning  the area with a damp baby cloth or a damp cloth with water, (When these secretions dry on the clothes, they ferment and break both the sewing threads and the children of the external mesh fabric)

• Do not put odor creams and/or medicated creams on the skin that will come into contact with the suit, you could wait for it to be absorbed or place light clothing between the skin and the Kyrios Suit to be used. 

• Exposure to stain with grease, cover it with talc, let it rest for 15 minutes and then you can wash it.

Avoid brushing the garment to avoid damaging it. Do not twist them to remove excess water.

When drying, hang it on a clothes hook, always choose a place where they can dry in the open air and in the shade. 

DO NOT USE DRYER.